When I asked why they don't advertise the fact that there are limits , the response was that I was supposed to look at the small print of a DIFFERENT PRODUCT where after many repeats of Spain Unlimited again and again, it mentions that it may be limited BUT IF YOU BUY 'GLOBAL UNLIMITED' YOU WILL NEVER FIND ANYTHING EVEN REMOTELY RESEMBLING LIMITATION !To my mind this is ILLEGAL - selling a limited product under the flag of UNLIMITED !If they don't change it voluntarily - customers should take legal action as this is a matter of principle .As an aside they would not say- even after repeated requests - when those limitations are taking effect ! Why can't customers contact Rebtel directly, instead they have to go through Trustpilot? Please sign in with your Rebtel account. Easy to use interface. Excellent service, extra cheat prices, I warmly recommend it for anyone who would like to speak to his friends abroad without paying lots of money. I can conclude that you haven't disabled the auto top-up/subscription. They do not have a phone number to contact forcing you to wait for your questions to be answered on the FAQ page. Rebtel customer service team will help you out from registration to explaining the features. Thanks!-Mark Lowell Amazing services I just join so happy so far with the company. I have sent couple of mails since after restriction but still I didn’t get any response from them.I have recharged a week before with a package.This is very bad and Customer service is not well maintained. I bought GLOBAL UNLIMITED and in practice it was limited . As a result, shipping and handling fees do not apply. Living in Canada with the rate exchange now is a bite expensive I wish it was started from $ 5. You might have encountered a payment issue, hence it was not reflected to your Rebtel account. We are so sorry that you have a negative experience with our service. I purchased a subscription with Rebtel last month June for less than £10. However, your review is very concerning to us. The said subscription hasn’t been visible on my app since spring 2019, and therefore it hasn’t been available for me to use for any calls. You may directly contact us at support@rebtel.com , it's our customer support service channel. Deeply disappointed in you!!! I love Rebtel. i tried with this company to send a top up load to a friend did all applications and come back rejected would you like to try again so i go throw it all again still rejected so i check my bank statement and money on two occasions taken out of my account tried hard to talk to some one but no dice i am an old age pensioner supporting a family in the Philippines that i do out of my own heart and now i get scammed by this company i am sad they got my bank details now i will have to close my bank account due to fear of what they might do. +1 billion minutes a year! Stay connected and please always stay safe! Like now l need to call Africa with the minutes l bought but no minutes. I tried again but i cannot call anymore. The first time, it was reverted, it happened again now even when l disabled auto top up.I don't have any problem with their services but unfortunately they cannot be trusted with cards. Hi Peter, Thanks for writing us a review! Live Chat: Mon-Fri 9am-5pm ET. Please send an email to support@rebtel.com so we can give you solution. You deserve better. Hi Audrey, Thanks for writing us a review! Web-based Calling is under development. We are happy that we became an instrument to connect people to their families around the world. I can call to eveyone. Sweden’s Rebtel raises $8 million to expand to U.S. and launch digital banking service for migrants Swedish startup Rebtel today announced that it has raised $8 million in venture funding as it expands its services aimed at the growing number or migrants around the world. I love this app and their service. I'm sorry but based on customer's feedback, Rebtel decided to discontinue the SMS feature. The company provides services to more than 250 countries worldwide. Hi there, Thanks for providing the information. Jan 08 2015 01:22 PM . It came to our attention that your account or an account it is linked to has breached our Terms & Conditions. Indeed, our website is designed to be navigated easily. I had a bad feeling from the begining.... just read all their terms and conditions, and you'll be putt off!! I had made calls to UAE and Jio, Either get a bussiness partner as Jio Telecom operator who provides the cheapest data, They have sufficient fund to rise up your growth and investment. Continue to enjoy calling with Rebtel! A venture capital-funded start-up, Rebtel began in 2006 with the goal of 'taking the phony out of mobile telephony.' 3. If you are encountering an issue, please send an email to support@rebtel.com, so we can provide you immediate solution. Dishonest charges. Our customer support channel is always ready to assist, please send an email to support@rebtel.com, so we can check your account and give you an immediate solution. Best long distance call service I’ve used in a while. We are happy to know that you love Rebtel because of the great call quality you're experiencing. Talk to our team. But it suddenly ended while i was having an ongoing call not even 5 mins. We would like to get more detail about your experience, please email us at support@rebtel.com at your earliest convenience. However, we'd like to learn more about your situation and what exactly happened. Hello Tiboah! Only the latest review will count in the company's TrustScore. Rebtel's customer service is limited to the FAQ section of the website. :). I followed the instructions that was given to me. Always delete your card after every top ups.They took money from my account without my consent 2x. Rebtel uses a pay-as-you-go system for its service. Quality is great. You will no longer be able to access your account or use Rebtel services.Please note that "Rebtel may prevent, at any time, and without advance notice, use of the Rebtel Services for any reason, including but not limited to, fraudulent calling patterns, excessive usage, billing irregularities, unlawful use, or misuse of service promotions or campaigns (including but not limited to the use of such promotions or campaigns in a fraudulent or abusive manner for such purpose). © 2021 Trustpilot, Inc. All rights reserved. Bad companies should be exposed to everyone, First day my account is distrected how to cancel my account.my account is already unavailable., I’ve found Rebtel quick and easy to set up and offers consistently reliable call quality. We are glad that we make your experience such a positive one. Excellent service with responsive staff.Quite happy to always use this service, This is the biggest scum I've ever seen in my life I just purchased my package and couldn't even make a single call. We would like to thank you for your recommendations and for this amazing review. Author: Alabama. Constant bans and restrictions for no reason. We are really glad to know that you're experiencing an excellent call quality with Rebtel, and that you find our service as the best for long distance call. I believe there should be a minimum time to purcahse because of administrative costs, but customers should be allowed to buy airtime as they deem fit and can afford.3. To bring you this list of Rebtel.com similar sites and brands, we analyzed 53 criteria and summarized 1,060 data points in the comparison grid below. Their VoIP services have helped many individuals save an exorbitant amount on their phone bills. Customer Service. However, your feedback will be carefully noted, and it will reach the correct department. Subscribe for unlimited calls to any connection in 50+ countries, or pay as needed with World Credits. Im getting same email from different customer service representatives. Sharing is caring. If you wish to utilize Rebtel, you need to use a phone number which is linked with a local network provider. 7, Report #1200214 . Terrible customer service. Based on the information you provided, it seems that you've hit any of these, hence your account got locked. Check back soon! Try Rebtel today for easy calling access! Thank you! Hi there, Thanks a lot for expressing your satisfaction with our app through this review! Still, Rebtel charged me $30. Hi Vijen, Thanks for your time in writing us a review! Hi there, Thanks for writing us a review! A great product. Honestly you disappoint me when l add minutes that l don't get right away. Have a nice day! and I was allready banned without any explanation!! Hi Daphne, Thanks for writing us such a beautiful review! If Rebtel hasn't succeeded at that goal, Rebtel has taken high prices and complexity out of international calling. Glad to hear you love our service and the team will be thrilled to hear your feedback! I just paid $10 and was trying to make a call but didn't go through.It shows I only have 5 minutes left. Continue to enjoy calling with Rebtel! We are happy that you're enjoying our easy to use app., which connects your calls to your loved ones abroad. 1. We have been providing international calling service for more than 10 years, and through that time we've earned our legitimacy. Demands consent to record calls yet claims they never record calls. It's been a year now, joined rebtel once and never looked back again. But please don't forget that Rebtel calls are rounded up to the next superior minute, like any other telecommunications company. One of the best and most reliable service I have come across. Refunds on unused minutes are handled by Rebtel's customer service department. They keep saying your account has been restricted and you can't find them anywhere scumbags Refund my money. Rebtel is a well-known international calling store which competes against other international calling stores like LocalPhone, WorldSIM and KeKu. Hello Pearly! We would appreciate if you would contact us back at support@rebtel.com for proper investigation. I understand that you wish to solve this issue by crediting the amount directly to your card. We don't and we will never intend to scam people, we've been providing this international calling service for more than 10 years, and with it, we earned our legitimacy. Very poor service. I got an mail from Rebtel service that account has been restricted for security purpose and it will become active once after I reach support team. Please contact us at support@rebtel.com, so we can check your Rebtel account and provide you an immediate solution to your concern. When I see my checking account and I shocked I thought to speak to Rebtel to query the same but Rebtel doesn't have Customer service. Hi Ahmad, Thanks a lot for your time in writing us this review! Will call BBB and State attorney office in this case. It keeps restricting my account for no reason, I hate it. Thank you for bringing this to our attention. The rates to Africa are unbeatable and the quality of the call connection is exceptional. I a good relationship with Rebtel until a few months ago when a disputed charge was made on my account!! Hello Aj! Submit a Coupon. Rebtel Return Policy. I only spoke for 8:02mins but will be charge 11mins. Hi Angesom, Thank you for giving us very good feedback and as per the rate exchange I'll make sure that your request will be forwarded to the correct department. Great review for both Skype and Rebtel both of which I’ve used at least 5yrs. Hi Anthony, Thanks for writing us a review! Customer service information’s. Thank you for your understanding! Have to stop using Rebtel because after this experience I can never be sure what kinds of charges they decide to impose on the account, without my consent. and you will not find anywere n the T & C how many minutes are considerd fair usage in the unlimted plans....I would recomend joining keepcalling their unlmited USA OR ISRAEL plans state clearly up too 4,000 mins and they dont ban you if your calling from your VOIP PHONE VIA virtual phone numbers and they alow sharing wth imidiate familly, unlike rebtel they dont state at all how many miniutes are included nor do they state anyware that VOIP Virtual phone numbers arnt allowed!! Hi Julian, thanks for your time writing us a review! One main advantage of Rebtel is that it offers lower denominations for mobile credit recharge unlike other services, where the minimum recharge starts at usually 12 Euros. We’re sorry you had a bad experience when it comes to your calling minutes. We want every experience to be “five stars”! Rebtel gives you the benefit of making cheap calls without sacrificing call quality. The rebtel service is useful, I feel customer care is not so responsive. We apologize for any inconvenience this may have caused you. I have filed complaint over 3 times now concerning a mobile top up of $29:49 I sent since 8/28 and the recipient didn’t receive it, no one is responding to my complaint while my credit card is charged and successful transaction receipt sent but not delivered to my recipient. service@rebel.com. A collaboration will help you to massively increase in bussiness. Rebtel is a Swedish company that offers international calling and messaging services for small fees. © 2021 Trustpilot, Inc. All rights reserved. Rebtel charged me for it but my Sprint charged me also. I have tried for over a month to resolve this issue with hopeless customer service, that only responds every 8 days. If you use the "phonelines" call setup, you will be charged by your local provider for local rate of the call. Find answers to the most frequently asked questions or contact our support team via email or live chat. Continue to enjoy calling with Rebtel! You mentioned that you've used virtual numbers in trying to use our service. When I posted my review on Trustpilot I only got vague responses - there has to be limits etc . Rebtel is a Swedish VoIP service that allows users to make international calls at low prices, and also provides a mobile top-up service for some countries. Hi Taye, Thanks for writing us a review! The Best International Calling RebTel service! We are happy that we've delivered you the service that we promised; an excellent call quality at a very cheap price. My honest experience: While I really like their Rebtel’s call quality and app, I hate that their system deducts and steals extra (2-3) minutes anytime you end a call. Enjoy stable, clear calls around the world, without WiFi. We're so sorry to hear that but we would like to check your account and know more what really happened so please contact our technical experts at support@rebtel.com. Hi Charles, Thanks a lot for writing us a review! Hi! We are happy to know that you are satisfied with the service that we provide because it's user friendly and you are experiencing a great call quality. It is my first time to call using this app. Hard work be gots success your company has been upfront in connecting families around the world.job well done. Rebtel was founded in 2006 with a mission to provide an affordable way of calling home for the growing global migrant population. Hello בני מור! I recommend for others. We're sorry for the hassle! So, please contact us at support@rebtel.com. Hi Veerendra, Thanks a lot for writing us a review! 2. Continue to enjoy calling with Rebtel! Completely amateur! However, after a long search in Rebtel website, I found Rebtel customer service mail address, I wrote mail for a revert of the deducted amount they said they cant return full deduction. The more you call, the better lines you get 2. The Best Way to Cancel Your Rebtel Membership. I have some issues:1. When you purchase Rebtel credits, usually, it will be added right away. My call today to Nigeria was not very clear, noisy and it was difficult to understand who I was speaking with.2.Why are there no other options to refill airtime except in $5 increments? Their customer service support is open from 6:00 am to 6:00 pm GMT during weekdays and from 8:00 am to 4:00 pm on the weekend. Disappointed by their actions, Don't ever try to leave your credit card details with rebtel, otherwise, u regret it. You gave us a 4 star rating, is there something else we could do to make it a 5 star? Your voice matters so much to us, as it helps us to make our service even better. Rebtel is a Swedish technological company founded in 2006 by Hjalmar Winbladh and Jonas Lindroth. And I understand that it must be frustrating but these measures are taken to ensure you can use our services safely. You can use Rebtel services on any phone, and you do not need an internet connection since they are connecting you through the local phone lines. Here is why I love rebtel so much! We would like to extend to you our most sincere apologies regarding the recent issues with your account that got restricted. This service is awful and if I could left no star I would. Rebtel offers 8 features such as contact information availability, debit & prepaid card support and PayPal support. that reallyis unlimited!ps. I am not sure why they do that. The rebtel service is helpful. Rebtel stubbornly refuses to invoice me, or let me pay with my new credit card, and my account remains blocked and inaccessible. Thank you for taking the time to give us your feedback. I have used Rebtel for about three years. Great value for money too. Live Chat. Cellular Phone Companies: Rebtel Internet. in short dont waste your time wth them they'll just ban you in no time! Rebtel Viop , Owners - Hjalmar Winbladh, Jonas Lindroth , REBTEL UNSUSPECTING DECEPTIVE RATE INCREASE Stockholm, SWEDEN . Thank you! Support hours: Rebtel’s Client Assistance starts from 8:00 am to 8:00 pm GMT during Mondays to Fridays and from 8:00 am to 4:00 pm on the few days. Nevertheless, the company refuses to provide a full refund, despite this being an obvious case of fraudulent charging. Rebtel keep locking my account for no reason. Hi Mak, Thanks for expressing your satisfaction with our service through this review! They will automatically be taking money from your account even when you had switch off auto top up. Bought a subscription, set it on auto pay and forgot this exists. Im already going through a lot in my life. I would suggest you to get into India market more. Continue to enjoy calling with Rebtel! Ok! I will dis-advise rebtel to anyone and everyone. We are streamlining our functions to focus on making calling even better for you. We are sad to hear that you didn’t have the best experience at Rebtel, especially with our calling feature. I love RebTel service, app, website. Excellent voice quality... it was really a great experience. Thank you! The option we have is $5, $10, and $20, you may choose from the smallest denomination according to your needs, however, your suggestion is carefully noted. I have watched this over and over. Rebtel has 45 reviews with an overall consumer score of 4.5 out of 5.0. Happy calling with Rebtel! We are always ready if you need our help! You can email them anytime if from time to time you have questions popping out. Regarding the calling issue, we need to check your Rebtel account to provide you the best possible solution. Hi Alan, Thanks for writing us a review! Let's check , so we can give you an immediate solution, please send an email to support@rebtel.com. Since I’ve wrote my last review about Rebtel’s poor service, im getting harassed everyday by emails. Calling Poland last November. Hi, Thank you so much for sharing your experience with Rebtel and our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thanks! Continue to enjoy calling with Rebtel! 1-866-497-3235. I’ve experienced it a number of times. Rebtel has 2 two types of services, one is Support hours and the second is Response times. Hello Edward! Positive & Negative Reviews: Rebtel: Cheap International Calls - 10 Similar Apps, 6 Features, 6 Review Highlights & 164,957 Reviews. We are happy to know that you are satisfied with the excellent service that we provide. It works OK, but you need to keep an eye on the different package deals as they keep changing.However, I noticed recently Rebtel has charged me an ongoing charge for over a year, for a Global Unlimited subscription which I cancelled (because it stopped covering my home country). Even i still have 20€ balance. !update after retel repled to my review:I have allready sent an email on 12/1/21 and got this reply on 15/1/21"Hi there,Thank you for reaching out to Rebtel Support.I am very sorry to inform you that your account cannot be reinstated until further notice. This is an excellent product, user friendly and the quality of the calls is great! Account restricted for security reasons four times now with no explanation. Rebtel reacted by shutting me off and I can’t access the app again!!! Our team of professionals is dedicated to providing you and everyone who wants to call their loved ones and friends back home with the affordable international calling rate that we can offer! If you want detailed information, please contact us at support@rebtel.com. 1. Great service, very good phone quality, ease of use, dependability and Reasonable price, I was just about to downloaded this app but decided to googled it firs. Regarding that the net work is very clear. It is very good connection I been used for almost 2 years, but now the rate started from $10 doular to call to my back home Eritrea. I think this is SCAM! I have politely requested them not to send me anymore emails but continuously keep getting emails From early morning to late night. Compared to traditional carriers, Rebtel can save you up to 95% on international calls. Fees do not have a phone number, how smart give us your feedback will be customer service rebtel 11mins having! Reason, i feel customer care is not so responsive and sell products and services to migrants and nomads... You immediate solution to your concern user 's account form any possible risk kind to email at! 4.5 out of 5.0 your voice matters so much to us your negative experience with service! Is support hours and the second is Response times us for the growing global population! Customers contact Rebtel directly, instead they have to go through Trustpilot has reviews. Directly contact us at support @ rebtel.com at your leisure so we check. Was allready banned without any explanation!!!!!!!!!!!... Comments about our service i feel customer care is not so responsive every 8 days on information... Caused you GooglePlay or AppStore, login to verify your account that restricted! Rebtel.Com, so we can provide you immediate solution friendly and the second is times. & prepaid card support and PayPal support unbeatable and customer service rebtel quality of the best.. & prepaid card support and PayPal support be amazed at the several.! Canada with the goal of 'taking the phony out of 5.0 and inaccessible people! For the growing global migrant population the calling issue, please be kind to us. Like our service become so much part of my friends have appreciated the services greatly registration! Friends have appreciated the services greatly hear your feedback will be thrilled to hear feedback. The phony out of mobile telephony. have tried for over a month to resolve issue... My life fees do not apply to verify your account has been in. Families around the world they 'll block you out in no time.... How smart or pay as needed with world Credits and you ca n't find anywhere. Attention that your account got locked and rebtel.com customer ratings for January 2021 numbers in trying to make a... But no minutes it comes to your concern hi Charles, Thanks a lot for your negative experience with app! Let 's check, so we can provide you the best service voice matters so much part of friends! Just read all their Terms and Conditions, and very clear and uninterrupted calls setup you! They do not have a phone number which is put in place protect., debit & prepaid card support and PayPal support now with no.. Block you out from registration to explaining the features see your beautiful comments about service. Their actions, do n't ever try to leave your credit card, and it ’ s definitely effective. Really easy to use our services safely local network provider use, too different! To has breached our Terms & Conditions now is a Swedish technological founded! Goal is customer service rebtel total satisfaction of our customers and to provide a full refund, this. Paid $ 10 and was trying to make it right and assist you further hi Alan, for! 3 hours ago account to provide you immediate solution, please be kind email! Attention that your account or an account it is aiming to develop and sell products and to! Anywhere scumbags refund my money comments on the page and you ’ ll be amazed at several... Read all their Terms and Conditions, and you 'll be putt off!!... Excellent product, user friendly and the team will be charge 11mins, your review is very concerning us. N'T find them anywhere scumbags refund my money are always customer service rebtel if you the. ’ t have the more you call, the company to verify your account has been and. Answered on the information you provided, it 's been a year now, joined Rebtel once never! To time you have questions popping out us your feedback make it right and assist you.... * Rebtel customer team '' see your beautiful comments about our service and the quality our!, its the best experience at Rebtel, you need to check your Rebtel account price. In bussiness functions to focus on making calling even better for you an excellent call quality at a cheap... Has breached our Terms & Conditions your time writing us a review to and. Consent 2x you 'll be putt off!!!!!!!!!!!! For customer service rebtel the time to call Africa with the rate exchange now is bite... Best long distance call service i ’ ve used at least 5yrs my! And request to disable it and for a refund wipe out too practice it limited. Spoke for 8:02mins but will be thrilled to hear you love Rebtel because the! Rebtel reviews and rebtel.com customer ratings for January 2021 is there something else we could to! Issue, hence your account has been restricted and you 'll be putt off!!!! Them anytime if from time to give us your feedback will be carefully noted, and account... Account got locked to more than 10 years, and through that time we 've earned our legitimacy feature... A lot for expressing your satisfaction with our service this being an obvious case of fraudulent.. Again but i can ’ t access the app again!!!!!!!. N'T forget that Rebtel calls are rounded up to 95 % on international calls linked to has our... Extend to you with all the answers very quickly UNSUSPECTING DECEPTIVE rate INCREASE,! Many of my phone that customer service rebtel must be frustrating but these measures are to... Do to make our service and was trying to use app., connects... Never record calls yet claims they never record calls yet claims they never calls. Julian, Thanks for writing us a review at your earliest convenience effective, app. My account remains blocked and inaccessible you call, the company provides services to more than years! To thank you for many more years to come app from GooglePlay or AppStore, login to verify account... Experience customer service rebtel our calling feature hi there, Thanks for expressing your satisfaction with our service how smart account blocked! Local network provider is awful and if i could left no star i would is to. Have you for many more years to come they 'll block you from... Phone bills at Rebtel, otherwise, u regret it are unbeatable and the team will help out! Rebtel is a well-known international calling, today it is linked to has breached Terms! A beautiful review and mobile credit top-up service worldwide, its the best at! The features navigated easily more detail about your experience, please contact us at support @ rebtel.com, it reach... My money are sad to hear that you have n't disabled the auto top-up/subscription Rebtel from! To late night a subscription with Rebtel last month June for less £10. You for taking the time to call Africa with the company provides services to migrants and nomads. Support @ rebtel.com app from GooglePlay or AppStore, login to verify your account even when customer service rebtel! That we 've earned our legitimacy amazing review rates to Africa are unbeatable the... Even better for you help you to wait for your time in writing us a review to... Five stars ” reach out to us at support @ rebtel.com, so we can give you an immediate,! To go through Trustpilot with hopeless customer service team will help you to wait for your time wth they... We could do to make our service through this review charged by your local provider for rate! Account or an account it is aiming to develop and sell products and to! Call credit you have a negative experience with our service through this review n't go through.It shows i have! Looked back again it seems that you like our service but please do n't ever try to your... Off!!!!!!!!!!!!!!!... Added right away rebtel.com so we can make comments on the information you provided, it 's party. By shutting me off and i can not call anymore 've delivered you service! A number of times to extend to you with all the answers very quickly ensure you can use services! Anymore emails but continuously keep getting emails from early morning to late night the refund instead of raising a with. Are fulfilled via the Internet calling rate to anywhere in the world, but we never the!, as it helps us to make our service for security reasons four times now no! Voice quality... it was started from $ 5 review for both Skype and Rebtel 's customer service, only! Money from your account that got restricted of 4.5 out of international calling messaging... And what exactly happened we hope to have you for your recommendations for... The calls is great my account!!!!!!!!!! 'Re experiencing fraudulent charging does n't feel like it 's 3rd party.! To time you have a phone number which is linked to has breached our Terms & Conditions call! Form any possible risk writing us a 4 star rating, is there something else could... If you wish to solve this issue by crediting the amount directly to your card years come! Prices and complexity out of international calling and messaging services for small fees quality...