If you are unable to reschedule your exam, please contact your program-specific customer service team for assistance. What are the security and administration procedures for the (ISC)² Online proctoring Pilot Test? A. All communication with the proctor is done in English, unless you see the "Select proctor language" page during the scheduling process. If this happens, a proctor will ask you to stop reading the questions aloud. Can I read questions aloud during OnVUE exams? The (ISC)² Online proctoring Pilot Test is designed to assess the viability of Online proctoring for (ISC)² certification examinations. We recommend reaching out to your program-specific customer service team for assistance after your testing is completed. Please reach out to our customer service team via. Firewalls or security settings from work computers may restrict the software from operating properly. General communications between OnVUE and Pearson VUE servers, Microphone/webcam functionality and permissions, Unzipping and launching of the secure browser, Locate your downloads folder and reopen the OnVUE application, Recomplete any requested check in steps and then click next. Q. What is the built-in digital whiteboard available to me and how do I use it? We emphasize the importance of having a good, strong internet connection; meeting all of our system requirements; and successfully passing the system test before registering for an OnVUE exam to avoid this process. The first and last name on the ID must match the first and last name the candidate used to register for the exam. Find the link to these requirements. Physical scratch paper or note boards are not allowed when taking an OnVUE exam. Most candidates will have their exam launched by a proctor within 15 minutes of the exam appointment. Q. If any of those actions occur, a proctor may intervene and remind you of these policies. For optimal performance, a reliable and stable connection speed of 3 Mbps down and 2 Mbps up is required. If the proctor questions you about the noise, you can explain that it is your phone ringing. You may not copy/paste or attempt to remember test questions or test answers from the exam, and you may not share or discuss any or all of the test questions or test answers you saw or viewed during the exam with anyone. Q. However, prior to starting your exam, you must place your phone out of arm’s reach. A. Can I take my exam using a corporate/work computer? How do I check in for my test on exam day and download the software? An ideal testing space would allow you to close a door to avoid interruptions, as third-parties are prohibited from entering your testing space during the exam. A. Customer Service. Can I adjust my font size during my exam? For the security and administration procedures for the (ISC)² Online proctoring Pilot Test, please see the information on the Pearson VUE website here: https://home.pearsonvue.com/isc2/onvue. Where can I locate my score report for my OnVUE exam? For optimal performance, a reliable and stable connection speed of 3 Mbps down and 2 Mbps up is required. A. Stay informed on how COVID-19 is impacting members and exam candidates here . Requesting Special Accommodations (ISC)² provides reasonable and appropriate accommodations for its exams with people who have demonstrated a need for test accommodations. Can tablets or mobile devices be used for OnVUE exams? The current hotspot technology is not ideal for maintaining a reliable and consistent connection for candidates’ testing sessions. The CISSP will be available during the week of February 22, 2021 – February 28, 2021. Q. Certification and Training. Copyright 1996 - 2021 Pearson Education Inc. or its affiliate(s). Candidates who attempt to take unscheduled breaks during certification examinations as part of the (ISC)² Online proctoring Pilot Tests will have their sessions terminated and risk forfeiture of their examination result. A. A. Proctors will monitor you for suspicious movement during the duration of your exam. You will be placed in a queue and connected with the next available proctor to begin your exam. (ISC)² extends global computer-based testing certification agreement with Pearson VUE MINNEAPOLIS, MN, July 30, 2018 – (ISC)², the world’s largest non-profit membership association for certified cybersecurity professionals, has extended its multi-year agreement with Pearson VUE, the global leader in computer-based testing. When will (ISC)2 exams be available to take online? This may include the need to complete a room scan prior to or during your exam. You may not be allowed to reschedule your test appointment, and you may forfeit your test fee. My proctor hasn’t started my exam yet. What about touchscreens? Before scheduling an OnVUE exam, please review our system requirements to ensure that your computer will be able to run your exam. A. Certification examinations as part of the (ISC)² Online proctoring Pilot Test will only be available in English. Ensure you are connected to a power source before starting your exam to avoid draining your battery during the exam, Certified Authorization Professional - English, Certified Cloud Security Professional - English, Certified Secure Software Lifecycle Professional - English, HealthCare Information Security and Privacy Practitioner - English, Information Systems Security Architecture Professional - English, Information Systems Security Engineering Professional - English, Information Systems Security Management Professional - English, Systems Security Certified Practitioner - English, Certified Information Systems Security Professional - English, You must be fully clothed throughout your entire exam (no hats or hoods), No one can enter your testing environment, You cannot leave your testing environment, A beverage in any container is allowed, but no food or smoking, You cannot move your webcam once your testing session has started, Mumbling or speaking out loud will lead to a warning, All IDs must be valid government-issued in their original form (not a photocopy), Acceptable IDs include: International travel passport; driver’s license; military ID (includes spouse and dependents); identification card (national, state, or province ID card); alien registration card (green card or permanent resident/visa). A. You are held to these policies and other testing expectations. Pearson VUE Government Store is your online store for certification exam vouchers and exam preparation. Your exam should reload and begin. Perform a system test to download the OnVUE online proctoring software in advance to ensure that your system will work with our software. We currently do not support or allow tablets and touchscreens. Q. This is the same capability that is available in testing centers as well. Please note that our customer service wait-times are also longer than usual right now. It’s like the noise of turning pages in a paper-and-pencil testing environment. Could I be interrupted by a proctor during my testing session? Candidates must enter the eligibility promotion code “ISC2ONLINE” during the checkout process to register for exams that are a part of the (ISC)² Online proctoring Pilot Test. If you take an unscheduled break at any other time or if you take a break during a test in which the exam program does not have a scheduled break, your exam will be revoked. Could I be interrupted by a proctor during my testing session? If required, the proctor may ask that you retake a photo of your identification before your exam can start if the image is blurry or ineligible. Ready to check-in for your exam? Some exam programs allow you to use a built-in digital whiteboard during your OnVUE exam. In what format will certification examinations as part of the (ISC)² Online proctoring Pilot Test be available? Typing noise is a normal part of a computerized testing environment. The incoming phone number may be unfamiliar to you but please answer so we can help you. You’ll also forfeit your exam fee. If you need additional support, please contact Member Services at membersupport@isc2.org. What if my (ISC)² Online proctoring Pilot Test examination encounters a technical problem during delivery? If your computer does not meet our system requirements, please schedule your exam at the test center closest to you. You are held to these policies and other testing expectations. Learn more about health and safety requirements at Pearson VUE test centers here. Before you sit for your exam, there are a few important items you need to know. A. Contact Pearson VUE +44-161-855-7455 MINNEAPOLIS, MN, July 30, 2018 – (ISC)², the world’s largest non-profit membership association for certified cybersecurity professionals, has extended its multi-year agreement with Pearson VUE, the global leader in computer-based testing. Q. If you continue, the exam may be revoked. Title: Microsoft Word - Pearson VUE NDA.docx Created Date: 4/8/2015 4:52:09 PM Instead, if you wish to do so, you must first cancel the original appointment using one delivery method and then schedule a new appointment using the other delivery method. Make sure there is no paper, books or other clutter. How do I know my computer will work with the OnVUE software? Find the link to these requirements here. Pearson VUE charges a reschedule fee of U.S. $50 and a cancellation fee of U.S. $100. Can I receive any exam assistance during the exam? For example, you might cancel an exam appointment at a test center and then schedule a new appointment for an OnVUE exam. Webcam may be internal or may be external and connected to the computer. We ask that you please be patient with us as our teams are checking in candidates who are in the queue. Face masks with exhalation valves and face shields are not acceptable. Certification and Training. What does the current system test check for? 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