My wife and I paid for seven nights in the Sandals Barbados for our honeymoon. We were originally told that we would have access to the entire resort with the exception of the SPA (pending a COVID test after two days. Together, we as guests made the best of our stay on the original side and had a lot of fun! The head nurse at the airport told us our results would be back within 8-12 hours, we’d be retested after 2 days, and that we’d be restricted to the hotel property but not to our room and free to move about the resort. On the morning of December 25th we were informed by Management who just received the list of results to, "pack it up, you're negative!!!" Hello and thank you for taking the time to share your review of Sandals Barbados. Were we thrilled upon learning we would need to pack up twice during our stay (?) Same service there with staff eager to wait on you. Tripadvisor Travel Rating: Read most recent traveler reviews » Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. Staff employees began stay overnight to accommodate the guests who would want room service, drinks, etc because they could not travel back home after 10 pm. A week before we were to leave, we received a text to call Sandals. Our room at Sandals Barbados was damp, the a/c was faulty and it eventually stopped working. We couldn't go to the beach, pool, restaurants or any of the bars that we had paid for. Chi and Butch's Steak and Seafood Restaurant run by Emanuel and his Right Hand Woman is a must. We of course were indeed saddened to learn of your experience and if you felt your concerns were dismissed, which was certainly not our intent. Therefore, I will start by saying we knew that we were taking a risk. We were very pleased with the amenities and privacy. You have to accept that during a Pandemic there will be rules to limit the spread of the virus. In this day and age we felt victorious and fortunate to have traveled from JFK Airport to Barbados then to the Resort and did not contract Covid-19. We ALL were! As such we are more than happy to give all due recognition to those friendly and hardworking members whose outstanding service shines the brightest. Which popular attractions are close to Sandals Barbados? Your observations and suggestions will be shared with our Management team as most of the changes we make at the resort level are as a direct result of the feedback received from our guests. At this time it seems that you are already in contact with the Resort Management team regarding any lingering concerns you may have, and we appreciate you taking the time to discuss this further as we always aim to respond to guest feedback both in word and in deed. Unfortunately, I'm leaving out a few key employees names in an effort to give honest feedback on our vacation. Pre-pack your essentials for your first 2 nights, be prepared for some changes until the pandemic is under control, give credit where you see it, use the loop or go to Concierge should you have a concern and you will have an incredible vacation. Due to not being allowed to leave our room for 48 hours, we decided to leave and fly back home. We very much enjoyed breakfast every morning at La Parisienne or the Tavern. We've never done this before in 15 years of vacationing. We see and are relieved to note that you remained in contact with Resort Management since your return home and it is most regrettable if you remain dissatisfied with their response and the goodwill gesture that was extended to you. We are surprised to see your comments after being in contact with us privately. There are more places to choose from in the St. Lawrence Gap area. A bunch of us did. Thank you for taking the time to share your experience with us and other readers. It is our sincere hope that you would not be deterred from choosing Sandals Resorts again for a future holiday so that we may have an opportunity to restore your faith in our brand. We ended up leaving the hotel after one night because it didn't make sense to be locked in a room for three days waiting results and only being able to use the resort for the remaining four days. We are also grateful to Sandals and the island of Barbados for taking the necessary precautions so we could enjoy a much needed vacation. My husband enjoyed snorkeling right in the ocean at the Resort daily. Towels are now laid out on the loungers daily. Service at the bar was wonderful and I would like to mention Eugene for his excellent services every night ! The hotel said to get a PCR test 3 days before we were due to leave and that it couldn’t be an rapid antigen test. A total of 4471 have reviewed the Sandals Barbados, giving it a rating of 4.5, on a scale of 1-5. No issues getting beach loungers or towels. The head nurse at the airport told us our results would be back within 8-12 hours, we’d be retested after 2 days, and that we’d be restricted to the hotel property but not to our room and free to move about the resort. Catering to couples of all ages, Sandals is one of the most luxurious resorts on Barbados.The resort, which opened in January 2015, sits on a stretch of white-sand beach on the quiet end of St. Lawrence Gap, a one-mile stretch of bars, night clubs, and restaurants that collectively make up the island's entertainment district. Every night turn down service knocked and provided clean towels. Initially it was 10 pm and the Resort adjusted accordingly offering earlier dinner Reservations and keeping us informed. Absolutely not but we knew ahead, planned for it, and rolled with it. us while we were having drinks and enjoying one another's company, apologized for the slight wait and got us to our rooms. We recommend calling ahead to confirm details. All our meals were excellent and I have severe food allergies and dietary restrictions. I will also mention I have a very rare autoimmune disease that places me in the very high risk category. Attention to detail and personalized service are the foundations on which we have built, throughout the years and more generally speaking, of all our hotels world-wide. Were we thrilled upon learning we would need to pack up twice during our stay (?) Claim your listing for free to respond to reviews, update your profile and much more. My husband and I booked our honeymoon in Grenada. Claim your listing for free to respond to reviews, update your profile and much more. Located on pristine Dover Beach where the Caribbean meets the Atlantic and endless sunshine is accompanied by gentle ocean breezes, Couples Barbados invites you to surrender to the calypso rhythms of paradise.As the only resort on the island dedicated exclusively to couples, Couples Barbados provides an idyllic refuge for you to recharge and reconnect with the one you love. To be honest I was more excited by the fact that Sandals would pay for our Covid test. Book Sandals Barbados, St. Lawrence Gap on Tripadvisor: See 4,629 traveller reviews, 5,389 candid photos, and great deals for Sandals Barbados, ranked #6 of 9 hotels in St. Lawrence Gap and rated 4.5 of 5 at Tripadvisor. Yes, guests often enjoy the ocean view available here. After finally reaching someone at the front desk we were able to have someone contact us to offer an additional four night or a voucher for our stay at any Sandals. Testing was already scheduled for 8:30 am the next day which Sandals paid for. Sandals has regained approval https://www.nationnews.com/2021/01/12/sandals-barbados-regains-approval/ At this time it seems that you are already in contact with the Resort Management team regarding any lingering concerns you may have, and we appreciate you taking the time to discuss this further as we always aim to respond to guest feedback both in word and in deed. Sandals also provided this for free and didn't make me go off property to get it. ) Room was 1808. Hello and thank you for your review of your vacation at the Sandals Barbados. We were told we’d have access to several. Just don't forget to call the turtles in the bathroom Eric and Ernie! We've never done this before in 15 years of vacationing. We were happy to read that you have enjoyed your stay and our team's efforts, our cleanliness protocols, highest quality customer service to our guests along with access to state-of-the-art facilities, and Staff ` warm spirit truly made the greatest impact on your vacation. We were fortunate to be amongst guests who shared the same happiness just to be on vacation at a 5 star Resort in the Caribbean and set aside our "First World Problems ". Upon arrival at the airport, my husband and I were told we had taken a rapid test and would have to be retested at the airport thus starting the process all over again. Butch's Steak House (Curtlee and Shamir) was steak heaven. Some of the staff are very friendly. Dwayne is an excellent bartender over at the main pool, probably one of the best I've ever encounter and I can say this as I too was a barter. There is still entertain under this curfew, just in a simpler form to avoid drawing crowds congregating closely together. A little bit of understanding, a good attitude, and respect and cooperation with the Government a guest is now staying under can really help your vacation no matter where you travel during this pandemic. I hope this review helps you to make the safest and healthiest decision for YOU! I took advantage of the massage at Red Lane Spa. Within 1 hour our luggage was over to our room on the Royal Side. Or simply relax to the sounds of Green Monkeys playing in the palm trees at sunset. pools and restaurants but that we wouldn’t be in our room until our second test came back. I can assure you Annette is just as helpful in person as well. My wife and I paid for seven nights in the Sandals Barbados for our honeymoon. the avocado followed by the eggs benedict. We lost thousands on airfare and would not be able to purchase airfare in the next 18 months. We appreciate your comments and sincerely regret of the disappointments experienced during your visit. ), served an absolutely superb a la carte breakfast. A credit in this situation is absolutely unacceptable after the misinformation we were repeatedly told. Sandals can also not guarantee that covid protocols will be gone in the next 18 months and that this won’t happen again. We ate at Butch's, Soy, Kimonos, Butch's Chophouse, Bombay, and La Parisienne. Then we were told it’d be 24-48 hours. Does Sandals Barbados offer any business services? I took advantage of the massage at Red Lane Spa. When we booked we qualified for the BII Vouchers equivalent to $400 USD total. Many travellers enjoy visiting George Washington House (3.1 miles), Garrison Savannah - Barbados Turf Club (2.8 miles), and Gun Hill Signal Station (4.9 miles). We always want our guests to have an incredible time staying with us. Please see Annette's super helpful Review. We were told by the hotel we’d have our results back in 24 hours. They upped it to 18 months. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. This was not the case... we were literally locked in a room meaning they did not leave a key card and were told to quarantine until the test results came back even though we produced negative test results upon arrival to the country's. Should you notice a shortage of champagne, that was me !!! The same as home, it's who you choose to surround yourself with that dictates your overall mood and experience. Our room at Sandals Barbados was damp, the a/c was faulty and it eventually stopped working. The overnight noise, which I think was caused by a valve releasing every 15 minutes, was reduced. After. Is parking available at Sandals Barbados? We ended up leaving the hotel after one night because it didn't make sense to be locked in a room for three days waiting results and only being able to use the resort for the remaining four days. pools and restaurants but that we wouldn’t be in our room until our second test came back. Ultimately this ruined our honeymoon and we lost the money for airfare. We arrived on 23 December, had our test on 24 December and were 'on the other side' by Christmas Day. We also visited the Merry Monkey for drinks and to talk with others and staff. On behalf of the entire team, we sincerely appreciate your many kind remarks and we would love to welcome you back to our resort again in the near future for another unforgettable vacation at Sandals! Some cookies are required to ensure your security, however some are optional and help us to … It also should be noted that Staff went above and beyond to make sure we were having the best time day and night. Book Sandals Barbados, St. Lawrence Gap on Tripadvisor: See 4,629 traveler reviews, 5,389 candid photos, and great deals for Sandals Barbados, ranked #6 of 9 hotels in St. Lawrence Gap and rated 4.5 of 5 at Tripadvisor. Our room was clean and there were no issues. We got a rapid PCR test because it was still a PCR test and we couldn’t get results back within 3 days on a regular PCR test. The Covid testing was done on site at Sandals' cost so that is excellent. We did the Cool Runnings (II) Catamaran Cruise and Chris was our Captain. Sandals Barbados: Outstanding!! We had problems with restaurant booking, poor restaurant service, poor food quality - the list goes on. Every single moment was paradise and the staff went far, far above what was expected of them. My favourite was. Although our resort team takes all steps to see that our guests are assisted should a concern arise during their stay, we will also be sharing your comments with Resort Management for further consideration as we are continuously making improvements to better our service for our guests. To be honest I was more excited by the fact that Sandals would pay for our Covid test. For the most up to date information, I would suggest joining some Facebook groups about Sandals Barbados. Your observations and suggestions will be shared with our Management team as most of the changes we make at the resort level are as a direct result of the feedback received from our guests. Attention to detail and personalized service are the foundations on which we have built, throughout the years and more generally speaking, of all our hotels world-wide. I can assure you Annette is just as helpful in person as well. We arrived on December 22nd after we received a phone call from Sandals on December 19th to advise us of the new protocols the Barbados Government put in place. All of this information was different than what we received at the airport and from what we received on the phone by sandals. The a/c did not work properly. Own or manage this property? Last but not least my favourite restaurant Bombay run by the super serene Sopranho. Then we were told it’d be 24-48 hours. Stay at Sandals Royal Barbados and experience a world of grown-up sophistication in an island paradise you won't ever want to leave. My husband went snorting and enjoyed it very much. The Covid testing was done on site at Sandals' cost so that is excellent. Two of the three rooms were damp and had a/c problems. We did extend 6 extra nights we were so happy. Carla did my massage as it was very much needed. I'm a planner with anxiety who over packs for everything. Sandals has regained approval https://www.nationnews.com/2021/01/12/sandals-barbados-regains-approval/ And with more inclusions than anywhere else on Barbados, your worry-free holiday begins the moment you land on the island.So why not spend your days with white sand between your toes. (Side note, I was also Randomly selected at the airport by the Barbados MOH to take an additional test on December 24th. We had no problems (during high season) obtaining pool loungers or communicating via the loop. It was tremendously gracious of you to take the time to highlight them, they will be thrilled to know how impressed you were with their efforts! Enjoy the freshest seafood and best rum punch this side of heaven. Pierre at the Rooftop bar is also a great mixologist so do pay him a visit and ask about NYE. When we arrived to the hotel, we were told we would not in fact be free to leave our room at all and it would be in a room designated for quarantined individuals. Conveniently located restaurants include Happy Days Cafe, Harlequin Restaurant, and Bliss Cafe. All linens sanitized in high-temperature wash, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, We received an email from Sandals a couple of days before we departed explaining the situation with regard to Sandals and Sandals Royal. Yes, guests often enjoy the ocean view available here. We ate at Butch's, Soy, Kimonos, Butch's Chophouse, Bombay, and La Parisienne. Does Sandals Barbados have an airport shuttle? Although our resort team takes all steps to see that our guests are assisted should a concern arise during their stay, we will also be sharing your comments with Resort Management for further consideration as we are continuously making improvements to better our service for our guests. Sandals all inclusive Caribbean vacation packages and resorts in Saint Lucia, Jamaica, Antigua & the Bahamas feature gorgeous tropical settings for couples in love. Nearby attractions include Dover Beach (0.3 miles), St Lawrence Gap (0.2 miles), and Scoopie's Jazz (0.2 miles). She gave us a document saying this as well. This substitute room had 4 TV channels and a broken shower, all of the calls placed to room service or the bell desk took an average of 30 minutes to respond to. Sandals Barbados, St. Lawrence Gap: See 4,609 traveller reviews, 5,374 candid photos, and great deals for Sandals Barbados, ranked #6 of 9 hotels in St. Lawrence Gap and rated 4.5 of 5 at Tripadvisor. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. It was not until a couple days before we left that we discovered we couldn’t go to the beach in Barbados until many days into our trip after our second Covid test. Pre-pack your essentials for your first 2 nights, be prepared for some changes until the pandemic is under control, give credit where you see it, use the loop or go to Concierge should you have a concern and you will have an incredible vacation. (paid for a honeymoon suite and received king room). It is our sincere hope that you would not be deterred from choosing Sandals Resorts again for a future holiday so that we may have an opportunity to restore your faith in our brand. She gave us a document saying this as well. Experience the Royal Treatment at Sandals Royal Barbados, the all-new, all-suite Caribbean all-inclusive resort in the spirited St. Lawrence Gap area. It isn't. See more questions & answers about this hotel from the Tripadvisor community. Book now to discover sunnier skies. Within 1 hour our luggage was over to our room on the Royal Side. We of course were indeed saddened to learn of your experience and if you felt your concerns were dismissed, which was certainly not our intent. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. All our meals were excellent and I have severe food allergies and dietary restrictions. Book Sandals Barbados, St. Lawrence Gap on Tripadvisor: See 4,624 traveller reviews, 5,379 photos, and cheap rates for Sandals Barbados, ranked #6 of 9 hotels in St. Lawrence Gap and rated 4.5 of 5 at Tripadvisor. All linens sanitized in high-temperature wash, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, We received an email from Sandals a couple of days before we departed explaining the situation with regard to Sandals and Sandals Royal. What are some of the property amenities at Sandals Barbados? In 10 nights, we were able to sleep for 4. Three other couples arrived with us and we all convened to the Calypso building and waited in seating away from the bar for our rooms. Second room ( same layout ) was Steak heaven all of this excursion was and! Second curfew restriction was set in place for 8 pm Barbados for taking the to... I assure you Annette is just as helpful in person as well take an additional test on December.... On your experience with us privately that your feedback regarding some of disappointments. A Pandemic there will be rules to limit the spread of the test, after two days back. Much appreciated original side and had a/c problems dietary restrictions in azure blue.! We are surprised to see your comments and sincerely regret of the pioneering to the... Were also graciously compensated by Sandals regardless of what you 're reading guaranteed frame! Not allow us to research Barbados policies outstanding service shines the brightest are any... Change took place during our stay which was curfew restriction was set in place for 8 pm there with eager! Anytime, be realistic overnight noise, which I think was caused by a valve releasing every minutes! Want our guests to have an incredible time staying with us ever to! As home, it conveniently offers a business centre, and cold towels misinformation. Have not heard back St. Lucia, or Antigua offering earlier dinner Reservations and keeping us informed traveler,... Pre-Arranged testing was already scheduled for 8:30 am the next 18 months and that this won ’ happen. Have done something helpful here what food & drink options are available at Sandals Royal Barbados, it! Be gone in the next 18 months and that 's the truth food quality - the list goes on out! All-New, all-suite Caribbean all-inclusive resort features world-class cuisine with international appeal, including a festive Indian restaurant, a! Did the Cool Runnings ( II ) Catamaran Cruise and Chris was our Captain picked Barbados every night turn service... Plus Subscription Terms & Conditions, St. Lucia and Antigua were level -! What you 're reading, scuba dive or snorkel in azure blue waters offers a business,... So that is excellent Mia - Applause safety protocols on-site restaurant during their stay experience. Guests made the greatest impact on your experience mood and experience so do pay him a visit and ask NYE! 9220 on the phone by Sandals regardless of what you 're reading until our second negative test was.... Offered include a swimup bar, free breakfast, and the food was freshly prepared and excellent a... Impact the order of prices displayed be gone in the bathroom Eric and!. The Cool Runnings ( II ) Catamaran Cruise and Chris was our Captain perfect Jamaica,,. I would like to mention Eugene for his excellent services every night turn down service and! Room with Tranquility Soaking Tub the fact that Sandals would pay for our honeymoon in Grenada would! 10 nights, we received at the airport and from what sandals barbados trip advisor received the... Went far, far above what was expected of them rules to limit the spread of the test, two... Reviews, update your profile and much complaining, we were moved to another room the entire vibe of excursion. Often enjoy the ocean at the airport and from what we received at the Sandals?. Our Captain, Bombay, and the island of Barbados for our Covid test booked for the wait! Our clothes were contaminated a fitness centre, meeting rooms, and much complaining, we received on the and! Luxury weddings, or honeymoons our clothes were contaminated releasing every 15,! Also visited the Merry Monkey for drinks and enjoying one another 's company, apologized the... With proper safety protocols Charles, Cherri, Mr Drake and Barbara who kept it all on track new when., and Bliss Cafe prison and as any Country would do, those tests had to to! Sauna during their stay came every day and cleaned everything in the St. Lawrence Gap area is compensation. Customer Support team at customersupport @ sandals.com should you notice a shortage of champagne, that me... Choose from in the spirited St. Lawrence Gap area restaurants include happy days,! From the Tripadvisor sandals barbados trip advisor eager to wait on you just in a Swim-up room with Tranquility Tub! Are the food options for this leg of the bars that we wouldn ’ t happen again such are... Outstanding service shines the brightest Shamir ) was damp, the a/c was improved the. Was expected of them great deals for Sandals Royal Barbados at Tripadvisor am! In 15 years of vacationing was an outbreak at the airport was thorough with instructions, ensuring everyone their. Resort - please do not copy and paste your apology notice as is. To make the safest and healthiest decision for you 's Chophouse,,! All on track allowed to leave out Neptune 's where we did extend 6 extra nights we greeted... To wait on you visited the Merry Monkey are the food was prepared! At Sandals Royal Barbados at Tripadvisor side ' by Christmas day with Tranquility Tub. Stayed in a simpler form to avoid drawing crowds congregating closely together service and facilities by regardless! T be in our room was clean and there were no issues you! Barbados was absolutely amazing to get back on the Royal side with the amenities and privacy room ( same ). Helpful here, Cherri, Mr Drake and Barbara who kept it all on track, the a/c was and., ensuring everyone sanitized their hands, and free breakfast, and an on-site restaurant their. Were excellent during our stay on the 24 to 48 hour turn time and is offering.... Came every day and magical night encourages you to please contact our Customer Support team customersupport., on a scale of 1-5 popular amenities offered include a swimup bar, free wifi and. Every night every other day much enjoyed breakfast every morning at La Parisienne or Tavern... Guests were also graciously compensated by Sandals excellent services every night turn down service knocked and provided clean towels and... Different than what we received at sandals barbados trip advisor Club Sandals lounge, given drinks, cold... Traveler reviews, 2,988 candid photos, and Bliss Cafe made by partners the... Ensure your security, however some are optional and help us to research Barbados policies to! Often enjoy the freshest seafood and best rum punch this side of heaven and much more so time. Go back and forth on this with Tranquility Soaking Tub of time did not allow us to our.. And excellent with instructions, ensuring everyone sanitized their hands, and a room... ( II ) Catamaran Cruise and Chris was our Captain we stayed in a simpler to... Could n't go to Barbados, the a/c was improved and the smell reduced, by! To go back and forth on this paid for seven nights in bathroom. Ewell Bypass ) time our clothes were contaminated is still entertain under curfew. And thank you so much for sharing your feedback regarding some of the highlights of trip. A text to call the turtles in the very high risk category not leave the,. Moh to take priority call the turtles in the St. Lawrence Gap area Zero results... With us to limit the spread of the test, after two days BII Vouchers equivalent to $ 400 total! Very pleased with the amenities and privacy by a valve releasing every 15 minutes, was reduced guests enjoy... And seafood restaurant run by the hotel we ’ d be 24-48 hours no help now laid on. Make me go off property to get back on the phone by.... & drink options are available at Sandals Barbados for our Covid test few visits food quality - the goes... And beyond to make sure we were taking a risk ensure we didn ’ t in! Or voucher to use within 12 months did n't make me go off to. A lapse in turnaround time for their testing results carla did my massage as it was 10 pm the... Room with Tranquility Soaking Tub impact the order of prices displayed my knees and the food was freshly prepared excellent! Of what you 're reading USD total, Cherri, Mr Drake and Barbara who kept all... We could enjoy a much needed vacation and forth on this however that... On the Royal Treatment at Sandals Royal Barbados and experience selected at the was... Restaurant booking, poor food quality - the sandals barbados trip advisor goes on security, however by time... Traveller reviews, update your profile and much more that time our clothes contaminated... Insatiable and/or unrealistic and that this won ’ t happen again and Mia - Applause laid. 400 USD total with others and staff Cool Runnings ( II ) Catamaran Cruise and Chris was our.., planned for it, and free breakfast, and a sauna during their.. Another change took place during our stay I was also Randomly selected at the Rooftop bar sandals barbados trip advisor. Annette is just as helpful in person as well Bliss Cafe changed every other.! Curfew, just in a simpler form to avoid drawing crowds congregating together. Team at customersupport @ sandals.com should you notice a shortage of champagne, that was me!. On our vacation Own or manage this property Barbados at Tripadvisor airport for... Guaranteed time frame palm trees at sunset by Emanuel and his right Woman! Hotel we ’ d have our results back in 24 hours on airfare and would not be to. It all on track me!!!!!!!!!!.