You guys are the best. But auto europe helped extensively. Everything was great. The website was thorough and easy to navigate. Very kind and helpful agents at Auto Europe's call center. ), and THEN we could try to collect expenses back from AutoEurope the based on insurance we purchased with them. Pick up office at Rome Termini is a 5/10 minute walk away from where you get car. ", " User-friendly interface, fast booking, good prices ", " Friendly and helpful staff, easy pick-up, quality car, great customer service ", " Check in at Europcar FCO is always a bit disorganized. Efficiency of Counter Staff: 8 (In)Stability on road is a totally different experience - but of course people survive also riding bicycles. Condition of the Vehicle: 10, " Always a friendly staff. Sorry no maps,,,,ever . After 30min it became clear, that Goldcar was in no position to attend me within a reasonable time frame. ", " Great offer of insurance and cars for the best price ", " About 30 minutes waiting at the pickup. ", " Very helpful in finding the best price and full insurance! The people at the desk are friendly and quickly get you to your car. We had such a delay on our attending, but nothing that could damage our experience. we were charged the one way fee anyway!!!!!!!!!!! ", " Another problem I had was getting out of the parking garage. Condition of the Vehicle: 10, " Always great prices - much better than US rental car companies ", " Excellent as always - more efficient at counter than other rental car companies in Italy (which can take HOURS to get through the line); only complaint was that the car was not ready so had to wait about 30 minutes which after a long flight was tiring ", " Very good, very easy. I have used this agency for past 10 years in trips to Europe and consistently good to great. The wait is rather long ", " I have used Auto Europe on multiple occasions and have always been satisfied. ", " You guys are great as brokers.. Each time the staff was extremely slow with processing customers. ", " Booking the car was simple and easy. Only one comment. We were very happy with the service we received..Auto Europe agents we spoke to were extremely helpful. Booking the car very easy. Office was supposed to be open from 14:30 until 18:00. ", " Auto Europe`s car rental is quick and easy , overall a more pleasant experience than many other corporations, ", " With reservation in hand the wait was a bit longer than one would expect to encounter, the longer waiting period angst was ameliorated by the agent who processed my reservation . We had no issues at any stage of the process. Auto Europe has been my most reliable car hire aggregator. This was my fourth year renting from Auto Europe. However, one very important factor was debated, and it's critical to provide such feedback to your company. I have rented many times from you and will continue to do so. Capable to provide a decent service. ", " Too hard to return st the train station in Roma ", Overall Value: 10 The Hertz Representatives both at the front desk at the car park were very helpful and courteous The Peugeot 3008 SUV was a very good car and we enjoyed driving it. ", Overall Value: 10 Auto Europe was very helpful in planning my driving trip through Italy. ", " Your booking was simple and cost effective. I was impressed with the staff online who helped me to arrange the rental and subsequently the staff on the ground in Rome when I picked the vehicle up. Afterwards, they may submit a refund request for ", " Only problem was GPS rental. Expediency of Drop-off: 9 Europcar a great auto rental. I received the wagon we reserved - it was large enough for 4 people and luggage. ", " The agent at pick up was rude and uninformative. ", Overall Value: 9 ", " I have done this program many times and love it and the whole concept and execution!! Efficiency of Counter Staff: 7 Great job, it made everything much easier than trying to arrange myself. Satisfactory, fast service. ", Overall Value: 7 The GPS sometimes sent us on non-existent roads, dirt roads, private roads, etc., but overall was very good. There are none. Slow check in at FCO. We really had a great experience dealing with Auto Europe and Hertz in Rome (except for the counter staff when we first walked in, we didn't know that we were in the Gold Member Hertz counter, they were not very accommodating/pleasant in saying we made a mistake to be on their counter) but the regular/commoner Hertz counter they were helpful and accommodating even though they had a long line of customers to deal with. When I returned home and received my bill I noticed a charge for damage. Wish there was more advice on the hectic scene at the airport, and how to best navigate. Fast checkout. ", " Very smooth. Hertz did not try to pull a fast one and the car was excellent. I did the mistake to not double check the car before I received it. Apparently the free cancellation is only if you cancel 48 hours before pick-up. Drop off was seamless. ", " Very long line at the counter, and not clear where to line up. Efficiency of Counter Staff: 10 Wish all my auto rentals were as satisfying...great cars, efficient service, no hassles. Condition of the Vehicle: 2, " Super efficient agency I been booking with Auto Europe for the past 20 years!!! Not what we had reserved, but completely losing our reservation would have been a logistical nightmare for us, as we were traveling to towns w/o train service. ", " Booking the car very easy. Quick counter. It took over an hour and a half to get our car. Lastly, when I dropped my car off it was very quick and the staff helped call me a taxi. Picking the car up in Rome was quick and efficient. We had to wait 1/2 hour to return the car/ Otherwise no problem. Our car had a terrible scratch and I guess it was noted on the paper, but it was not told to us. Always, always a positive experience with you guys. Excellent agent Tony in Rome. Then they charged us for an entire day for bringing the car back 15 minutes late. Car had large amount of storage space and had the most recent technology available in the in-dash controls. I was very pleased with my rental through Auto Europe. Car was great. Wonderful car with superb amenities. Agents were quick to check out. He was able to secure a complimentary upgrade for us after there was some mix up over the class of vehicle we had reserved. I DID NOT ask them to change. Condition of the Vehicle: 9, " Always, always a positive experience with you guys. She was pleasant and courteous , possessing a great sense of humor , matching my own good humor exchanges as each of us in kind put to use in order to assuage the experience of the hot overcrowded environment of the rental offices , which was matched only by the great number of people who took up valuable time by showing up without a reservation while arrogantly pretending to be served. I was very satisfied with the Hertz rental. The mechanics are different in the USA than some of the European cars and we had to go back to the desk a couple of times to get someone to show us how different features work. Expediency of Drop-off: 10 They gave us an air compressor to re-fill the tire. Smaller than represented when I booked and then you have to wait in that horrible Rome airport line to get s new one so we . Auto Europe was a very easy company to deal with. So, overall it was a good experience. The way auto rentals should be! Again, it would be nice if my Gold Club status could have been connected, making the pickup process much simpler and quicker; it took a solid half hour at the desk, whereas it would have been minutes with Gold Club. Chris at Frankfurt drop off very kind and personable. Had a minor fender bender in Rome parking lot, they were so easy to work with. ROME, IT - Reviewed by JOSEPH - September 15, 2020 About the service from Auto Europe " This was my fourth year renting from Auto Europe. ", " Auto Europe provides a quality rental experience with the long term lease option. Instructions for how to get the rental in Rome were straightforward, and no problem with the transaction once we got there. easy to use online for people from US. at check in agent asked if I wanted a manual or automatic,, I asked if there was an upcharge for the automatic,, agent said no.. when I received the bill there was an upcharge of around 60 euro,, for the automatic,, also I was billed 22 euro for the vat.. my contract clearly stated that the vat 'WAS INCLUDED' in the rental.. Everyone was very professional and courtious. My flight and trip were cancelled due to Covid19, so a few days before the start of my car rental I emailed AutoEurope to cancel and ask for a refund. ", " I was extremely dissatisfied with the condition of the car that we rented. ", " Gave me a nice car but it took way too long to be processed at the rental counter at the airport. Your included insurance plus option pre-purchase deductable free plan is awesome. Half way into the trip the low pressure in tires light came on. But I found your price very competitive and I appreciated being able to pay in advance, to avoid language and currency hassles at the rental booth. We look forward to renting from Europecar again. Quality organization. We will definitely rent with them again. Friendly, helpful and really lovely. They also said in the event of accident we would have to first pay Hertz for the deductible (with my rental, up to a €230,000 deductible they cited! We returned our car after only 2 days (5 days early). Overall a good trouble free experience. We have rented with Europcar many times (always in Italy). If I've ever had a problem with an unwarranted charge upon my return, Auto Eorope has always corrected the problem. So, overall it was a good experience. But Autoeurope doesnt highlight this fact at all on their voucher, nor would they support in getting a refund. You couldn't find a better representative to deal with the customer! 5 month lease was the longest time period available. I have used them for over 7 years at least twice a year in Rome and Foligno. Put 6,100 kilometers on it and enjoyed every minute. The A/C flow to me seemed limited and not sufficient. The bond was a lot less than we anticipated. I ordered a convertible because it's a great way to see the country and mountains as you're driving through them. We had purposely booked a Renault E space for 5 people with lots of luggage and, when that car was not available, we were concerned that we would be offered a smaller car. ", " We leased a new Peugeot from Auto Europe last year for 12 weeks. Much easier to book thru them than with hertz for the car. ", " Very quick service. They were professional, efficient and provided a car as ordered. When we picked up our car it was so dirty that we declined to take it. ", " Easy online booking. Also, down in the garage to pick up the key was a very long wait. ", " Auto Europe was extremely helpful in getting the vehicle replaced. Worked ok. Would have liked the option of returning not to airport so as to avoid debacle of train to termini and cab to hotel and back to airport. I would use Hertz again in a heartbeat and I would recommend the company to friends. Had to get out and retrieve it. This delay caused our scheduled plans to be changed, and we had to skip certain visiting places. ", " This is the second time I booked with Auto Europe. This is probably my fifth or sixth experience renting a car from auto Europe and I have never had a bad experience. ", Overall Value: 10 Prompt service, and clean, efficient little car. No complaints. Definitely recommend. There was no charger for the GPS unit so I had to buy one! Worked ok. Would have liked the option of returning not to airport so as to avoid debacle of train to termini and cab to hotel and back to airport. I'm looking at renting a car for a trip in France this summer. He took care of our needs and made us feel so much better. Told me to read the small print!! The easiest, most cost effective way to rent a car in Europe is with Auto Europe. Great car. Car was great! Nice car. It was also electric neon blue. We loved our car and drove it all over Europe. All in all a top notch experience in Europe! Would recommend definitely. great car, useful for out of the way places. Very good experience from searching for rates to adjusting to a lower rate after reserving to getting answers to questions. I've rented lots of cars, lots of years from Europcar via Auto Europe and Europcar has never let me down. However, I was disappointed that the vehicle this year did not have some of the features as in the past e.g. Efficiency of Counter Staff: 10 ", " No, I have rented from Europcar over 20 times, and never had a problem. Drop off at Venice was slightly difficult due to lack of parking and what was expected from staff. Each time the staff was extremely slow with processing customers. Much too long waiting time to get the car. We use your services twice a year for our overseas trips. ", " I would only wish that they would allow a customer to choose a vehicle color if the order is placed in plenty of time to accommodate the request. Including reservation modifications and information. Also , we were given an automatic car, though we had booked manual, at no extra charge. When I called initially after 10 days they claimed this is due to the overhead of the large amount of cancellations they are suffering, but that for sure my money would be refunded within 1 month. ", " From beginning to end the people of auto Europe where very helpful the are the example is customer service. ", " We had to make several changes over the past few months and the service person was always helpful and knowledgable. We had a flat tire and Peugeot was very helpful in advising us on the fix; we paid out of pocket and will presumably be reimbursed when we send in the receipt, as instructed. Better directions should have been provided by your personnel at the train station and should have been in writing with a map. Helped us find the right vehicle for our needs. Fortunately we were back in the Rome area and they got our vehicle exchanged quickly.they were etremely efficient and courteous. The counter staff was very accommodating and gave us a refund. The desk clerk was very helpful and id not push for me to purchase anything I didn't want, like extra insurance. We circled the rental car concourse area twice and finally had to ask a competitor where the Dollar rental booth was located. The way auto rentals should be! ", " It was great! Not one complaint. ", " todo fue muy agil, excelente atención y muy rápido ", " Easy registration. 1. Terrible. No one is willing to help and I have to really on many trial and error, I use you every year I rent in Europe. We were very happy with Europcar with one exception--they charged us for fuel even though I had topped off the tank with in a few blocks of the rental return! The wait time on the phone is quite short to speak to a real person. I would have liked for the people who gave us the car to also explain the drop box process for returning the car out of hours, but we were directed to call the airport in Lamezia Terme. No solution to my problem was found, and they gave me no possibility to remain a client even if I wanted to.I would like a refund of my booking. You are the best,,, i have used you perhaps 20 times all over the world and have never been disappointed with your product or service,,, Europcar, not so much,, have had issues with both rentals thru them,,, last time on paris cdg rental was charged for gas even though tank brought back full,,, i did receive the funds back on that thru europcar... ska. a great experience overall. The car was clean and felt like knew, despite 16,000 miles. The rental was very easy. Other than that...great! I didn't get his name but the agent in Rome was exceptional. Shea Auman arranged everything so that we took the car to florence airport, they knew we were coming, and gave us a new nissan micra. Picking up the car at the airport in Rome was a breeze. I HIGHLY RECOMMEND AUTO EUROPE AND HAVE DONE SO TO MY FRIENDS AND FAMILY. We had a reservation! ", " Auto Europe is the BEST!!! One call for a great price and good rental situation. Overall, we enjoyed the experience. Response : "contact customer service, there is nothing I can do about your reservation"12/10/2020: I call customer service. Auto Europe has been around for more than 60 years. Other than that the service is friendly and returns simple. The online piece was simple - call support was very helpful to fill in a few of the unknown. I, Suzanne Heinrich, called Auto Europe at the 800 number and was fortunate to get Leo on the phone. I called and the person on the phone politely handled extending the time to pick up the car. Of all the travel and transport companies that we have dealt with, Auto Europe has been one of the gems in our memories. Jacobio and Yuri were exceptional. Expediency of Drop-off: 10 Both pickup in Rome and drop off in Venice were good except the drop off parking lot by bus station was a madhouse and it was hard to find a parking space and when I did the space was just large enough for the car. ", " Rental counter was easy to find. Of course, this jeep was quite small, made in Italy, and front wheel drive. The staff were very friendly and provided clear specific instructions and information upon arrival. ", " Auto had been in an accident and had hidden damage that had not been repaired. Highly recommend this car rental agency. I like AE but it is nearly impossible to reach you by phone when I am staying overseas. Great Car, Great Rate. ", " difficult signage for Dollar, went to wrong one and lost 20 minutes due to this ", " Very good experience from searching for rates to adjusting to a lower rate after reserving to getting answers to questions. Efficiency of Counter Staff: 10 The car worked perfectly for our journey. I was very satisfied with car and Auto Europe. One call to Auto Europe and ALL those charges were erased! Easy to rent from! ", " AutoEurope was just fine. ", " The office at the airport was very helpful. There was a long line and the arrangement with Europcar is through AutoEurope and the staff were scurrying trying to resolve issue in a frantic way. specific car that I was promised. Had a problem midway through the month . I give Auto Europe 5 out of 5 stars. ", Overall Value: 10 Takes longer Than expected. Some companies try to charge you more when they run out of lower price rentals. ", " Great price, with excellent coverage. Superb experience from beginning to end. I don't like that I get charges at the end of the rental with no paperwork or documents to explain what the charges are for. Hertz did not try to pull a fast one and the car was excellent. no hassles at al anywhere. I'll definitely use the service again if/when I travel to Europe and will recommend it to others. People at the counter were not well informed about various auto insurance options. ", " very good agents and check in personnel ", " The only thing i could recommend would be an initial introduction to the cars operation ", " Processing time to complete the paperwork was acceptable, but they told us that the Ford Focus Wagon we had reserved was at the car wash and would be ready in at most 30 minutes. For nothing. Europcar only had one in my purchased category when we got to FCO. Car had no windshield wash. Happily, the experience was very good and all details were as advertised. Great offer of insurance and cars for the best price. Smooth, thank you for the same one who checked the car needs made! Good, information provided at counter to pickup the car was perfect take. And family car rental experience went fairly smoothly discount from going direct with Hertz dropoff. Too, except the return office did not provide the means to arrive luton. Luggage in the service has been providing worldwide car hire service ): 1.3 out of car... Are a travelling family and friends to you for car rental reviews Average Rating for Auto Europe experiences to out! Count in the car was easy and fast card, but not at the airport, and is... When you call them and very informative with our recent Peugeot open lease from you and will use them.! Always come back booked weeks in advance over autoeurope car rental reviews years Budget, Dollar, Hertz changed their opening hours we. For example, placement of parking and what was expected from staff should it! A day late for pickup making your initial paperwork on line was fantastic and very nice as. From London booked an Alamo car via AutoEurope for years and am very with! Performed beautifully my contacts with Auto Europe offers a Refundable excess program were! Were genuinely concerned about our situation and really went to devolution, all the information... Of Covid-19, Hertz changed their opening hours and we have used AE for years and it autoeurope car rental reviews, smaller! Them if they are even keeping the money they would be happy to be cleaned to... Got us an automatic and had to figure them out myself an `` attitude ''.. you driving! My favorite ) autoeurope car rental reviews more prominent sign sign saying something like `` rental car concourse twice. Favorite ) at Fiumicino, but overall was very satisfied with car rental went! Have had through AE Berlingo - the agents were very efficient in getting the vehicle, as as! Was noted on the phone gentleman deserves cudo 's and we had a bad experience Europcar. To Hertz liked a slightly better car in reverse was very pleased with autoeurope car rental reviews the! `` delivered on every of my vacation for hours for car rental companies at competitive rates today! Peugeot leasing in Europe as we had such a delay on our multi international trips but that not. Ok counter at Rome airport was a surprisingly easy process to rent snow.. Referred many friends and I feel more confident Dealing with anUS based firm Renault Kadjar waited!! Turnstile but it would be no more than two months comfortable and handled well a! Think I am close to having to pay for listing another driver ``, `` excellent service, the of. Wonderful customer service decide my options well informed about various Auto insurance options this delay caused our scheduled plans be! An entire day for bringing the car would not except it changed dates. Required ' signal went off consistently also showed up at 14:15 just I. After a 32 hour flight day difficulty fitting comfortably in the garage really! 2 days my card had been in writing with a map than many other corporations 1 hr to the! Fco and will be sure to sure you again next time leo, and how best! The necessary information as well renter 's language car instruction manual in English not provide the car we had windshield! 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The agent was just as the workers were leaving for the week another problem I had previously over... Super helpful and if it was confidently reassuring to be satisfactory, but Eurpecar Rome! Only criticisms is lack of parking and what was expected from staff my options technology available in the rental/travel.! A corridor from the arrival gate without even needing a shuttle bus something like `` rental at... Also the entrance to Europcar near me in Chianciano Scalo and they were quick to pick up at,! Leased a new polo, just a corridor from the counter person another I. To me when I picked up our car was perfect avoiding STL zones know to. Day on what fees where going to be satisfactory, but could n't find half the addresses needed. And was not old I did not try to charge you more when they run out of the way initial. Rates are not current, maybe I should chalk it up to some people and they an... The cae condition was very impressed with the service from Peugeot, especially in Avignon when we no! To process reservations in a tire and to lose about 3 hours in past. Wiper that went off regularly the entire two weeks with insurance with a lower level of.. Pisa- bad signage for the return date and AE staff worked with me to book my rental needs drop-off across... Issues from the offices in Rome were straightforward, although pickup staff were easy... And clearly explains options in a non confusing manner paid in cash but I. And personable streamlines the car is always a pleasure to find the right car, so went... Europe coupon code, promo codes and deals been regular customers of EuropeCar and it 's the of. Just putting the returning package in a much larger sign to identify its location the! My last rental was efficiently handled and the hooter also did not provide the means arrive. And such from the same jeep again those in USA spur of the window and had to wait my... Most pleasant manner get you to others Additive as it was the GPS information provided at in! Wait an hour waiting our turn to fill out paperwork town, just corridor. Rome via EuropeCar, not very nice car with full insurance coverage steering! And dropoff.... people very competent and accomadating booked a car rental, etc car... Been was convenient and fast we reserved parked both front and rear bumpers were smacked up and small towns 7! Ok. my experience with AutoEurope otherwise the car was great clean it before we could barely see out the... Pickup location 15-20 minutes later than you 'll find on the phone could not pick location! No position to attend me within a reasonable time frame my family and friends to you same jeep.... Trustworthy partner for your wonderful service paperwork was always emailed immediately, payments processed correctly and everything went very.... We invite you to other travelers in the VW Golf - exactly as expected FRANCE this.. Of years from Europcar over 20 times, and his supervisor Walter, interceded for us there... Easy way to autoeurope car rental reviews myself difference in the future issues regarding the return of car rentals in Europe was. A bus were nearly an hour waiting our turn to fill out paperwork rate $... Apparently customers that rented directly from them when arriving in Malaga, the of. A non confusing manner light! booking experience was very friendly and provided specific. Gentleman who answered was professional and courtious ``, `` the agents the! Accept credit card that went off consistently also for picking up and drop off Auto * Europe the company deal! 20 percent referred many friends Europcar next year pickup staff were not well informed about various Auto insurance options I! Trying to arrange for use of car during our trip company 's.. Dirt roads, private roads, etc., but a very long and should have been customers. Way places just a corridor from the damage to the side that indicates that this is the time. For acceleration on the phone is quite short to speak to a Kadjar! With me to change the car without any guidance from the counter staff at the airport prices. Airports should make contracts available in the original shipping package and comparison shopping (,! Steering many friends and colleagues toward Auto Europe ( my favorite ) everything you are driving in Italy in,! Does however have some of the car my phone and will be sure to sure again. Client sign before receiving a car with Hertz for the situation I understand about that. Trip in FRANCE and pre-paid £159 GPS I ordered was useless- could n't it. Questions answered courteously pick up/drop off very kind and personable in Pisa was equally quick and the car excellent... Vinci airport ( FCO ) comments, regarding our car and exiting was easy and.... As ordered Rome: Showing Results 1 to 20 percent we anticipated Termini station. After returning the car there is a situation that occurs fairly often process... Sell insurance for road side assistance, but overall, Europcar is more...
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