Please include your holiday reference number on your email and include your daytime and evening telephone numbers. Honeymoon and Anniversary offers which appear within the hotel description are provided on a goodwill basis by the hotelier and may be changed or withdrawn; some offers are also subject to local availability. Sandals resorts policy on Refunds? Requirements may change and you must check the up to date position in good time before departure. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and such other standard as may be required by law and we do not have any greater or different liability to you. In the event of disruptions or changes to your holiday we may contact you via email or telephone. If you already have a booking we will advise you of any significant changes as soon as we can. If this occurs overseas then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. If your booking has been made through Secret Escapes the deposit paid at time of booking is non-refundable. Beaches Resorts & Grand Pineapple Resorts: Any accommodation we arrange for you must only be used by those people named on the final version of your booking confirmation. If you don’t, we reserve the right to treat your booking as cancelled. Details are available from your GP surgery and from the National Travel Health Network and Centre www.nathnac.org. Once the booking is made, we will supply you with a written copy of the booking confirmation which, together with the Terms, forms part of the Agreement made between us and you and which confirms to you all the details regarding your holiday. Sandals Holidays has taken out insolvency protection with Civil Aviation Authority. If you book via our Website or have opted in other circumstances for us to contact you via email, we will communicate with you using the email address you have provided. To assist data collection call our Reservations Team on 08000-223030. In general, rooms are available by 3pm on the day of your arrival and should be vacated by 11am on your departure. If notice is received 14 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. Where applicable, you must pursue the airline for the compensation or other payment due to you. An approved ESTA is not a guaranteed entry, but is a prerequisite to travel to the United States by air or sea. In general, rooms are available by 3pm on the day of your arrival and should be vacated by 11am on your departure. ABTA and ABTA members help holidaymakers to get the most from their travel and assists them when things do not go according to plan. If you want to cancel one or more passengers on the booking you will have to pay a proportion of the applicable cancellation charge for those passengers. you should cooperate fully with us if we or our insurers want to enforce any rights transferred to us. We confirm to you that we have acquired a valid insurance policy, under which our insurers have agreed to reimburse you in the event of our insolvency, for the monies you have paid to us in respect of your package holiday. When you provide personal data to us which relates to another person, you must obtain their consent for you to provide such data to us for processing in relation to the booking. Where this situation occurs, it is not classified as a major change. total $ 8773.00 for one week at resort + $1100 in additional tours once there. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description: (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. The Community list is available for inspection at https://ec.europa.eu/transport/sites/transport/files/air-safety-list_en.pdf. We are unable to guarantee any seat requests for specific seating arrangements and it may not be possible to obtain seats together. You will be expected to provide official verification so you should travel with your Marriage Certificate. We will not make a profit from this; and. Guests travelling between 21st-31st December 2023 are required to pay a non-refundable deposit of £615 (€700) by 1st May 2023 and full payment is due, and non-refundable, by 1st September 2023. a change in accommodation to that of a lower category or in a different area from the initial accommodation booked; or, a change in the time of your departure or return flight by more than 12 hours; or. We strongly recommend that you contact the airline direct, however, such requests cannot be guaranteed. Exceptions may apply for example, payment date changes and changes to refundable or non-refundable accommodation. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. For more information, please read Section 3. I finally got a cancellation confirmation in early March, March 3rd actually. There is no age limit for eligibility and access to assistance, Sandals Resorts adds. The charge appeared on my credit card within two days.I cancelled it in early February. As the lead booking name you should check this booking confirmation carefully as soon as it is received and contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later. If you are refused carriage because of your behaviour, or you are under the influence of alcohol or drugs, we may pass on your details and date of the refusal of carriage to other airlines for their information. To confirm the booking, as a lead booking name, you accept and ensure that: By accepting the Terms, and pursuant to UK legislation, including European legislation applicable in the UK on data protection and particular legal aspects of electronic commerce, you consent and authorise us to request from any contracted service providers and process any personal information relating to you or your group. Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed. Please ask us for codeshare details at the time of booking. We will arrange for you to receive the services that make up the holiday that you choose and that we confirm. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. your injury, illness or death was caused by an event or circumstances which the person who caused it could not have predicted or avoided even if they had taken all necessary and due care; or, your illness, injury or death was your own fault or fault of any members of your party, you should contact our customer service office on, you should write to our customer service office at, you should include a letter about your injury or illness from your doctor if you can; and, you will transfer to us any rights you have against the supplier or any other person, so that we can claim back from suppliers any payments we make to you, plus any legal or other costs. Unless the supplier is also a member of ABTA, only disputes relating to our actions as agent can be dealt with by the arbitration scheme or mediation procedure and not complaints about the arrangements themselves or the acts / omissions of the supplier. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. Travel Protection Plan Insurance Is On Us. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs. The knife and fork symbol on the airline documents is purely an indication that food will be available, it does not signify that a complimentary meal service will be offered. We have taken all reasonable care to make sure that all the services which make up your holiday advertised by us are provided by efficient and reputable businesses. If your flight is cancelled or delayed, your flight ticket is downgraded, or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. St7676 April 1, 2020 at 12:47 pm. The Spa Retreat Boutique Hotel. All accommodation is furnished with one King Size Bed, we do not provide two single beds nor rollaway beds. At check-in each room must have at minimum one adult aged 18 years and above in the room. This restriction also applies to passengers travelling with an EU carrier who are operating a codeshare flight with a Non-EU carrier and the flight departs from a Non-EU Airport. Automatically charge a card on file every 30 days. Any compensation payable will be on these scales, based on how many days before your booked holiday departure we tell you of a major change or cancellation. The information you must provide will include, but not be limited to, full name - as shown in your passport or travel document, gender, date of birth, travel document type, number, country of issue and expiry date. Should this happen we will not be liable for any refund, compensation or any other costs you may have to pay. That’s why in addition to our Book With Confidence policies which allows you to get 100% cash refund if you cancel before 31 days or longer prior to departure and, for a limited time, we’re also giving you the flexibility to cancel your trip up to the day of departure and … You are responsible for passing on any information regarding the booking or any changes made in relation to the booking to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations. We cannot be held responsible for the weather, but will lend appropriate assistance if required. Where applicable, you must pursue the airline for the compensation or other payment due to you. All costs incurred in obtaining such documentation must be paid by you. When you book a holiday with UCHL you accept responsibility for the proper conduct for yourself and your party whilst on holiday. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this means we will not compensate you. Many cities and hotels change and develop constantly. We will confirm to you the amount of the cancellation charge when you contact us. I finally got a cancellation confirmation in early March, March 3rd actually. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and/or to comply with any health formalities required. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within ten days of our sending that document out (five days for tickets, such as airline tickets). This is only applicable to the land/room portion of the booking. We will not pay any compensation if: If we do pay any compensation, it will be similar to compensation levels awarded under English law in an English court. These Terms apply between you and us because the combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 (The Package Travel and Linked Travel Arrangements Regulations 2018), and The Package Holidays and Package Tours Regulations 1992. Any extras booked directly with Sandals Holidays on or through our Website or via our contact centre will be covered by our agreement with you. Compliance with Secure Flight is mandatory for all carriers operating within US airspace. Such items could be confiscated and legal proceedings may arise against you. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. Obviously, it was our full intent to go on this vacation that was just under $12K. Please note that the 3-night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your package. An EHIC is not a substitute for travel insurance. Prices, special offers and the hotel and general information are accurate at that time however they may have changed since the date of publication. The luggage allowance on intercontinental services varies from airline to airline and cabin class with regards to weight and size. If they do not consent, you must not provide such information to us. If you choose the new arrangements, the terms and conditions applicable to your holiday will not change and these Terms still apply to your new booking. Mens Sandals Slippers Slip On Flip Flops for Men Shoes Leather Toe Ring Style Beach. We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Guests travelling between 13th-19th February 2021 are required to pay a deposit of £308 (€350) and full payment is due, and non-refundable, by 13th December 2020. Beaches Resorts: Beaches Negril Resort & Spa, Beaches Turks & Caicos Resort Villages & Spa and Beaches Ocho Rios Resort & Golf Club the below listed holiday travel dates are subject to a deposit and non-refundable, full pre-payment policy for the years 2020, 2021, 2022 and 2023 as follows: We aim to provide your holiday as booked, but we may need to cancel; If we cancel your holiday, except where this is because of one of the above, you can either have a full refund or accept a replacement holiday from us of: Should you choose option (a) or (b) above, the terms and conditions applicable to your holiday will not change and these Terms will apply to your new booking. We were told that according to their cancellation policy we were not entitled to any refund, a $5,600 loss! In the event that you do not inform us we shall assume that you wish to cancel your holiday and receive a full refund of all monies paid. We provide this information on your accommodation voucher so do ensure you keep this to hand. Scheduled and Charter flight timings and days of operation are subject to change. ( are you kidding me with that). The majority of airlines require at least 48 hours’ notice for any special meal requests, including children’s and vegetarian meals. Except where otherwise stated in our brochure or on our website, we regret we cannot provide any assistance in such circumstances other than information and advice to the extent we are in a position to do so. For any Extras that you book, your contract will be directly with the provider of those Extras (whether the insurance provider, operator of an excursion or tour or the supplier of products and services as the case may be). If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. We strongly recommend that this information is captured as early as possible during the booking process to avoid difficulties with flight documentation. 12 TRAVEL DOCUMENTS: Confirmation Invoice and Travel Documents will be sent electronically using the email address supplied at the time of booking. As set out in these Booking Conditions, we limit the maximum amount we may have to pay you for any claims you may make against us, as follows: Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £100 per person affected unless a lower limitation applies to your claim. But ATOL protection does not apply to all holiday and travel services listed on this website. All details are correct at time of going to press and are liable to change at any time. Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package. This in turn may make it difficult for you to book other airline tickets. Please do bear in mind, however, that it is extremely difficult to foresee the extent, nature and effect of any such activity at a particular time. The deposit amount will be €200 per person plus the full cost of any airfare. Failure to do so may limit your rights under the Package Travel and Linked Travel Arrangements Regulations 2018. Offers may not be applicable to group bookings. Membership of Sandals Select Rewards is completely free (the only eligibility requirement is that you are a past guest of Sandals or Beaches Resorts). We will assume that your email address is correct and that you understand the risks associated with using this form of communication. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme, or your credit card issuer where applicable. Erleben Sie mit Sandals einen unvergleichlich luxuriösen Urlaub in der Karibik. Please note that due to Covid-19 our retail store is currently closed until further notice. Please select a range of dates for your holiday. While some double rooms in the hotels have two double beds, this is not always the case and, depending on the size of the hotel rooms, some may only have one double bed or two single beds. If your arrangements do not constitute a package under the Package Travel and Linked Travel Arrangements Regulations 2018 then Sandals’ obligations to you will consist of using reasonable skill and care in making your booking and arranging your chosen services, as well as using reasonable skill and care in choosing the suppliers concerned. We strongly recommend that passengers who are not covered by EC Regulation 261/2004 should ensure that their travel insurance provides adequate cover and does not exclude expenses incurred as a consequence of flight cancellation and lengthy delays, including any living costs which may arise due to force majeure situations (see section 11 of the Booking Conditions), particularly those caused by extreme weather conditions. This restriction also applies to passengers travelling with a EU carrier who are operating a codeshare flight with a Non EU carrier and the flight departs from a Non EU Airport. Full details will be provided locally. We are reliant upon information received from the hotels and the details provided by them. In the event of any flight delay or cancellation at your UK or overseas point of departure, the airline is responsible for providing such assistance as is legally required by the Denied Boarding Regulations (see below). Please note that forms must be completed and returned to us within 5 days of booking. We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. Here is Sandals cancellation policy . You agree to accept that, in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your agreement to that alternative ATOL holder. Change For Any Reason: Cancel resort stay and use travel certificate for later travel. We booked our trip for October 9 - 17, 2020 for Negril while on a previous trip through loyalty desk. Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs. All accommodation is based on ‘Run of House’ or the category stated which may be located in any part of the hotel. Your passport must be valid for six months beyond the duration of your stay and visas may be required. The flight timings shown in our brochure, on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. There may be other restrictions and conditions on some offers, but these are explained in the details of those offers and in the pre-contractual information offered to you. Resort called, E-mailed, phoned and travel insurance claim begun already funds taken from checking account 1 week prior to arrival at Resort. We will not be liable to pay any compensation if you or someone named in your booking is injured, falls ill or dies while taking part in an activity which is not part of the holiday, or you need to incur unpredictable extra expenses for which we are not liable because the event is an Unavoidable and extraordinary circumstance, but we will, where appropriate and subject to our discretion, try to help if we can. In addition, you are also responsible for; If you add additional arrangements to your booking which were not included in your original booking, such additional arrangements will only be confirmed when we have sent you written confirmation that the additional arrangements have been booked. If the particular services which gave rise to the claim or complaint complied with local laws, norms and regulations applicable to those services at the time, the services will be treated as having been properly provided. Although we make reasonable efforts to update this information, we make no representations, warranties or guarantees, whether express or implied, that this information (and the wider content on our site) is accurate, complete or up to date. In addition, we will not be liable for any delay unless it has a significant effect on your holiday arrangements. This provides those booking in the UK and EU with additional security for the monies that you pay for the package holidays booked with us and for your repatriation in the event of our insolvency. Please note that infant car seats and/or children’s car booster seats are not provided for any transfers and must be taken as part of your baggage (at your own cost) and must be used for all children/infants unless they are over the age of 12 or over the height of 135 cm. Book your vacation and pay required deposit. the transaction has an elevated risk of fraud measured by examining a range of pre-set data and based on our extensive knowledge and experience of fraud attempts; or, the cardholder did not authorise the payment and claims that the holiday booking is fraudulent; or. From time to time we are asked by banks and card issuers to investigate transactions which the cardholder believes to be fraudulent. When you book direct with Sandals, you can choose to pay the total amount of your vacation in 3- to 24-month installments. If Sandals wishes to enforce any of its rights against you as a consumer, we may do so only in the courts of the jurisdiction in which you are a resident. A person from a non-visa waiver country should not attempt to apply for an ESTA and will require a US entry Visa. Offenses relating to prostitution and child pornography, even if committed abroad, are punishable by imprisonment under local law. Now we are unable to take the trip because I am recovering from covid and my wife will not be able to get a negative covid test result as required by the Jamaican government. The ESTA is part of the Visa Waiver Programme and does not replace the need for a visa. If you are still not satisfied on your return home, you must write to our customer support team at customerservice@sandals.co.uk to allow your complaint to be investigated properly. We recommend you carry at least one credit card, as you will be asked for an imprint of your card upon arrival at any hotel. The amount may be dependent on how close to departure you cancel. Full details will be provided locally. Payment and cancellation policy may vary during holiday periods (see Clause #5- Special Deposit and Payment). This includes any disappointment, distress, inconvenience or effect on any other arrangements. Special offers may be limited, and subject to availability, and in some cases restrictions or conditions of eligibility may apply. If applicable, Redress Number (Redress Number is a unique number given to a person who has previously been incorrectly identified as a watch list match). Our resorts are keen to encourage a healthy environment and we operate an entirely smoke free policy for rooms and public areas, we do provide designated smoking areas at each resort. The Cliff Hotel . Guests travelling between 21st-31st December 2022 are required to pay a non-refundable deposit of £615 (€700) by 1st May 2022 and full payment is due, and non-refundable, by 1st September 2022. Our confirmation invoice will detail the airline operator, origin/destination airports and provisional timings of reserved flights. Attempt to apply for example, payment date changes and changes to scheduled flight times hotel accommodation: prices! 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Just disappointing that during a world wide pandemic that they are doing us a by! 3 WEBSITE/BROCHURE ACCURACY & special OFFERS: we publish the information regularly we...: hotel prices are generally based on the Sandals Holidays has taken out insolvency protection with Civil Aviation authority changes. Airline direct, however, such requests can not be liable for any special meal requests, children... Are asked by banks and card issuers to investigate transactions which the cardholder believes to be flexible with their and... Is conditional upon special requests or seat allocation requests being met book through Secret Escapes the deposit is refundable. Boarding by the lead passenger of 8: I am very, very in. Over-The-Water Suites ) injury and illness claims, sandals cancellation policy must pay any balance due at least days. Booking that is conditional upon special requests or seat allocation requests being met appropriate... 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