We appreciate your review, despite it being disappointing, as it highlights areas of opportunity to be better. The hotel had very good Covid procedures in place which made us feel safer there than back home (Gatwick social distancing not so good however)! Hideaway is the small, high end part of the very large all inclusive Cap Estates Royalton Resort. Answer 1 of 3: Staying at the Royalton next week. Volleyball was only organised twice in two weeks. Ask krajisnik33 about Royalton Saint Lucia Resort and Spa. The Diamond Club™ is definitely useful and convenient, so we're happy you found the upgrade worth it. St Lucia itself was not what I expected either not the white sandy beaches and crystal clear sea but a very hilly rainforest for that reason not sure would be in a hurry to return. The Royalton’s posh spa is one of the biggest on the island, featuring a hydrotherapy circuit that includes a dazzling pool area with water jets. We've noted all your concerns, challenges and inconveniences and assure you it will be taken into consideration by Management moving forward. Ask Ford-Thames about Royalton Saint Lucia Resort and Spa, Ask KD86NE about Royalton Saint Lucia Resort and Spa, Ask 72332 about Royalton Saint Lucia Resort and Spa, Ask Sandra L about Royalton Saint Lucia Resort and Spa, Ask Fifser about Royalton Saint Lucia Resort and Spa, Hotels near Royalton Saint Lucia Resort and Spa, Royalton Saint Lucia Resort and Spa Rooms, Cap Estate All Inclusive Honeymoon Resorts, Hotels near (SLU) George F. L. Charles Airport. The resort never felt like it was full but had been at 98% when we were there. Dear Fifser, Thank you for staying with us at Royalton Saint Lucia. Royalton Saint Lucia Resort & Spa: Room 8401. Taxes and fees that are shown are estimates only. Receive an exclusive vacation experience with an upgrade to Diamond ClubTM. Feedback from our guests is always welcomed, as it highlights areas of opportunity for us to improve. We did inform the Thomson rep the following day who said he would pass this on to management as this should not have happened, we thought we might have got a note just to say they were sorry for what happened but no. Nice new hotel, numerous staff on hand but some very laid back so your requests wasn't always actioned. At Royalton, our first priority is to ensure our guests receive the All-In Luxury vacation they truly deserve, so we're disappointed you felt you didn't receive that. There are plenty of sun beds. Royalton Saint Lucia Resort and Spa Features. The hotel had very good Covid procedures in place which made us feel safer there than back home (Gatwick social distancing not so good however)! Service was excellent, everyone very friendly, food was amazing and resort itself beyond beautiful. Dear 72332, Thank you for choosing our resort as your vacation spot in Saint Lucia. This premium level of service features the comfort of butler service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. We're happy you had a great vacation at our resort despite the challenges, inconveniences and concerns mentioned above. We flew out on Tues 22nd December and think we were particularly lucky to get away during the pandemic. Service was excellent, everyone very friendly, food was amazing and resort itself beyond beautiful. Diamond Club™ Royalton Negril offers you and your family an exclusive vacation experience with an upgrade to Diamond Club™. Otherwise we would recommend this resort to everyone! We're happy you had a great vacation at our resort despite the challenges, inconveniences and concerns mentioned above. Dear KD86NE, Thank you for staying with us and still considering your vacation lovely and relaxing, despite your disappointments. We had an amazing stay at the Diamond Club Royalton resort. Reviews of Royalton Saint Lucia Resort & Spa - All inclusive ... food was not as good as royalton Mexico but it’s still ok, spa in St Lucia was terrible, cold staff were annoyed about helping you, I’m comparing to Mexico as it was out of this world, I’m a hotel general manager and if I was there I would get the St Lucia spa staff to go to Mexico spa what a different . It is always a delight to learn of experiences like yours. Decked out in white stone and soothing earth tones, the spa has a beauty salon and a relaxation area with canopied … This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, RoyaltonStLucia, General Manager at Royalton Saint Lucia Resort and Spa, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Your feedback has been acknowledged and will be addressed by Management moving forward to ensure improvements are made in the respective areas. We stayed in May a family of 4 adults and 1 toddler.The positivesChildren's pool and play area is lovely.Staff are friendly on the bars Sheena was fab down on beach bar....Vicky at the BBQ bar and the staff in Italian were fabulous.The al a carte restaurants were great sometimes service was slow but who cares on holiday that wouldn't be a grumble for me.Rooms are beautiful on first impression The negativesThe ordering system appears all to pop constantly running out of ingredients for cocktails on bar and soft drinksBottled Water is not available at bars which I found very odd given it was very very hot surely this is a health and safety concern.The clearing service in the buffet restaurant was very slow often found ourselves asking for table to be cleared or sitting with pots on table.The cleaning isn't great and the pools were already getting grubby when we were there 3 months into opening...tiles missing off pool and one day we watched the suncream/oil floating on top of jacuzzi.The beach has builders sand on to make it look cleaner but it's nothing like the beach in the brochure as advertised it is tiny...u can barely swim in it the sea isn't clear and there is lots of sea weed.On a whole the holiday was lovely very relaxing however, would I recommend or go to another Royalton after this one possibly not. 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